Frequently asked questions

Dorm Booking is a platform managed by Safi Group Education and Consulting Services Ltd. It allows students and other users to make reservations with accommodation providers.

To create an account, you need an email address and password. You can also sign up using Facebook, Gmail, or Twitter.

The service fee is the payment made to Dorm Booking for making a reservation and obtaining an Acceptance Certificate. This fee is deducted from the total accommodation cost, with the remaining amount paid to the business.

Cancellation policies vary by business. Please check the specific terms and conditions for cancellations provided by the business on Dorm Booking before proceeding.

Dorm Booking takes necessary security measures to protect your personal data. Your information is processed in accordance with the Privacy Policy and the Personal Data Protection Policy.

An Acceptance Certificate indicates that your reservation is confirmed and that you can stay at the accommodation upon completing the remaining payment under the specified conditions.

If your reservation was not confirmed, contact Dorm Booking for assistance. The contact information is available on the website.

If you forgot your password, use the “Forgot Password” link on the Dorm Booking login page to create a new one.

Refunds for canceled reservations are made according to the cancellation policies of the respective business. Please review the cancellation terms for detailed information.

Payments can be made via credit card, EFT, or bank transfer. All transactions are processed through a secure payment system.

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