Dorm Booking helps students find and apply for student dormitories. The Holding Fee is the dormitory-specific amount shown on the dorm page. It starts the reservation process and forms part of the Total Dormitory Fee; it is not an extra service fee. If it is not paid, the application is not tracked or followed up.
The process has five steps: (1) pay the Holding Fee; (2) we contact the selected dormitory to confirm room availability; (3) if a room is available, the dormitory issues a Pre-Acceptance Letter; (4) pay 30% of the Remaining Amount directly to the dormitory; and (5) pay the remaining 70% under that dormitory's installment schedule.
We ask the selected dormitory to confirm availability. If the room is available, you receive a Pre-Acceptance Letter. If the dormitory is full, alternative rooms or dormitories may be offered. The Holding Fee is refundable only when the selected dormitory is full and you reject the alternatives offered.
First identify the Total Dormitory Fee. Subtract the Holding Fee to calculate the Remaining Amount. The 30% dormitory payment is 30% of the Remaining Amount and is paid directly to the dormitory. It is not 30% of the total fee and not 30% of the Holding Fee.
After the Pre-Acceptance Letter is sent, the deadline depends on the date. If the letter is sent until 31 July, the 30% payment is due within 7 days. If it is sent after 31 July, the payment is due within 2 days. We provide the exact calendar deadline in writing; that date must be followed.
The remaining 70% of the Remaining Amount is paid according to the selected dormitory's own installment schedule. Schedules vary, so always check the relevant dormitory page on dormbooking.com before booking.
Only registered students may stay in student dormitories. Student status must be verified before the reservation process proceeds.
The date we receive your written cancellation notice determines the applicable rule. Before 15 September, the First Month's Fee is deducted from the 30% payment already made. The remaining balance of that 30% payment, after the deduction, is refunded. The Holding Fee is not refunded.
On or after 15 September, the First Month's Fee plus 50% of the dormitory fee for all remaining months after the first month is charged. This 50% is not 50% of the 30% advance payment. Payments already made are credited against the amount owed; any unpaid difference must be paid, while any applicable overpayment is refunded according to the dormitory's calculation. The Holding Fee is not refunded.
Submit your cancellation notice in writing; the date received is the official cancellation date. We then calculate any refund or remaining balance using the dormitory’s official contract and monthly fee schedule. Please do not rely on an estimated amount.The Holding Fee is non-refundable unless the selected dormitory is full and you reject the alternative options offered. Check the dormitory page for the exact Holding Fee and installment schedule. Review the Student Accommodation Agreement before submitting a request.
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